Mary’s Minute
“Deliberately seek opportunities for kindness, sympathy, and patience.”
~ Evelyn Underhill
In today’s world, we all have been faced with talking to an automated service, “For English press or say one.” It usually begins with simple enough questions, but can quickly progress to pure frustration for me. I have found myself almost screaming, “I want to speak to a representative!” My voice gets louder and more frustrated with each automated response, “I don’t understand; please restate the reason for your call.”
Recently I have made a conscious effort to be more calm and kind to automated services. I know that a computer doesn’t have feelings, but I have decided that for my own sake I want to practice kindness. I have started saying “please” and “thank you” to a computerized voice. What I realized is that by being patient, soft spoken, and polite, regardless of the circumstances, I feel better myself. An added benefit is that I get practice in an important skill.
I want to be more kind, sympathetic, and patient to people because I want them to feel loved and cared for, but I also know that being kind makes the person offering kindness feel better. I need to do all I can to practice the important skill! “I will connect you to a representative now.”
Have a great week!
Mary
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